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Customer RMA / Support Request Form

Please complete the following form to submit Paragon equipment issues to Paragon's Customer Support department.

Please note: Red fields are required.

Contact Information:

Phone Number: 
E-mail Address: 
Invoice PO#: 
Paragon Sales Rep: 

Technical Contact Information: (If different from above.)

Phone Number: 
E-mail Address: 

Product Information:

  Part Number Serial Number
Product #1: 
Product #2:
Product #3: 

* If more space is needed, please use the "Additional Comments" section at the end of this form.
Action Requested: 
Was the equipment received in good physical condition?   Yes   No
Wrong Product Received? Yes   No
Wrong Product Ordered? Yes   No
DOA - Dead on Arrival? Yes   No
Power Problem? Yes   No
Missing Accessories? Yes   No

Additional Comments:

Return Notes and Conditions:
  1. If product is returned more than 7 days from the date of invoice or if there are missing parts, a restocking fee may apply.

  2. All replacement products will be invoiced to customer.  Credits will be issued to customer when RMA'd product has been received by Paragon Test Equipment

  3. Returned products are to be shipped to the Massachusetts location using the RMA Number as the "Attention To."  Products returned without an RMA Number will be refused.

  4. RMA Number is only valid for 10 days from date of issue.

  5. Product damaged in transit back to Paragon due to poor packaging will be the responsibility of the customer.  Paragon reserves the right to refuse shipment or deny credit for product damaged in transit due to improper packaging.

Yes, I understand and accept the "Return Notes and Conditions."